Return & Refund Policy

At Vallero Goods, we want you to have a positive shopping experience. Because our products are made to order, our return and refund policy is designed to address damaged, defective, incorrect, or otherwise eligible orders.

Returns and Exchanges

Because our products are made specifically after an order is placed, we generally do not accept returns or exchanges for:

• Ordering the wrong size or color

• Changing your mind after placing an order

• Choosing the wrong product or variation

• Personal preference or a change of preference

Please carefully review the product description and size information before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery at support@govallero.com.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the product and the problem

We will review the issue and, where applicable, arrange a replacement or refund.

You generally do not need to return a damaged or defective product unless we specifically instruct you to do so.

Items Damaged During Delivery

If your product arrives damaged during shipping, please contact us within 30 days of delivery and provide clear photos of the product and packaging.

After reviewing the issue, we may offer a replacement or refund where applicable.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 30 days of delivery with your order number and photos of the item received.

We will review the issue and provide an appropriate resolution.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at support@govallero.com so that we can investigate the shipment.

Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Cancellations

Orders may enter production shortly after they are placed because our products are made to order.

If you need to cancel an order, contact us as soon as possible after placing it. Once an order has entered production, cancellation may no longer be possible.

Refunds

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.

European Union Consumer Rights

For customers in the European Union, certain statutory consumer rights may apply, including applicable rights relating to defective products and, where legally applicable, the right of withdrawal.

Exceptions may apply to products that are made to the customer's specifications or clearly personalized, as permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

Important Information

Our products are made to order. For this reason, we do not accept general returns or exchanges simply because a customer changes their mind or orders the wrong size, color, or variation.

However, we will always review legitimate issues involving damaged, defective, or incorrectly fulfilled orders and work to provide an appropriate resolution.

Contact Us

If you have questions about returns, refunds, or an issue with your order, please contact:

Email: support@govallero.com